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Laguna Niguel Chamber of Commerce

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Automobile Dealerships

Allen Family Automotive Group
Allen Family Automotive Group 28332 Camino Capistrano
Laguna Niguel CA 92677
(949)485-3700   Fax: (949)364-0110
Mary F. Smith, CFO/Controller
Other Contacts: Cliff Allen, General Manager, Jim Loynes, Dir Sales & Mrktng

Map  Member Since 1993 

About Us...
Please visit our website at www.allenautos.com "Our family serving your family for over 60 years." MEMBERS TESTIMONIALS About Allen Family Automotive Group Tom Mauro, Mauro Advisory Services says: "I just had my car serviced at Allen Family Automotive Group. I was having some problems, and they scheduled me that same day. As someone who is in tune with what customer service is really about, I cannot stress enough how the all the employees (service reps, car runners, etc.) exceeded my expectations. If anybody saw me alone for just a minute, someone was coming up to me and making sure I was getting the help I needed. Customer-focused service seems to be part of the culture at Allen. The car was fixed, washed and delivered in top-notch condition. We are fortunate to have such a great company be a member of the Laguna Niguel Chamber" David Weiss Designs, owner of Gem Appraisal Service and David Weiss Designs Fine Jewelry commented: "Most people dread going into a car dealership to buy or service a car. Not at Allen Family Automotive Group. They are the epitome of customer service; they may have cornered the market. My family bought 3 automobiles from Allen in the past 2 years and we have nothing but praise for the cars, the salespeople and the service associates. They bend over backward to get your business and go even further to make sure to keep it. I get calls from my service advisor when my car needs to come in for my FREE service and periodic calls just to make sure that I am happy or if there is anything else they can do. I can't say enough about the Allen Automotive Group, it's a family owned business and it seems they treat everyone from their employees to their customers, like family. I would never go anywhere else." Elaine Gennawey, CRPC with Basdakis Wealth Management Group, Inc. is another fan of the Allen: "A few months ago we purchased a new car from Allen Family Automotive Group. The professionalism, courtesy, and friendliness of the staff made buying the car a fun experience. And we were extremely pleased with the price. Allen Cadillac is very competitive on price in addition to their excellent service. The true test of a car dealer is how they treat you after the sale. Ray has taken the car to them for regularly scheduled maintenance and has been very happy with the courteous, prompt service. The staff at Allen is very respectful of his time and even provides a place where he can work on his laptop while waiting. We are happy to refer our friends and family to Allen Family Automotive Group and do so in confidence

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